The Company gives priority to protection of personal information and it is always doing its utmost to protect personal information of members. The Company observes the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. and other rules and regulations related to protection of personal information and “Policy on Protection of Personal Information.”
Personal Data Protection Policy allows the Company to inform members of the purpose and method of using their personal information and the measures for protection of the personal information.
This personal data protection policy will be posted on the Service provided by the Company so that the customers can refer to it anytime.
The Company's Personal Data Protection Policy includes the following contents:
The Company collects and utilizes the minimum amount of personal information of the member required for the purpose of authentication of user, payment of services, shipment and provision of the customized service to the member by utilizing the personal information as marketing materials for statistics and analysis.
The Company utilizes the personal information collected for the following purposes.
For provision of contents, shipment of giveaways, user authentication in financial transactions, purchase of a paid product and payment of fees
For user authentication of membership service, personal identification prevention of illicit use or unauthorized use by fraudulent member, confirmation of a member's intent to join, enrollment or limitation of the number of enrollment, consent from a legal representative (parent) to collect personal information of children under 15 years of age, further personal verification of a legal representative, maintenance of records for conflict resolution customer service including recourse and redress, and sending notification
For provision of service and placement of advertisement based on demographic characteristics, statistics ad analysis of service usage and access frequency selection of a sample of members for the new service and provision of events
The Company collects the minimum amount of personal information required for the execution and performance of service use agreements by using legal and fair methods. When the Company collects a user’s identification information, it must receive the user’s prior consent according to the following legal procedures. As to the collection of the personal information, the Company gives notification to the users through the Personal Information Protection Policy of the Company or the Personal Information Handling Policy. When the member clicks on the “agree” button, it is deemed as the member’s consent to the collection of personal information. The Company studies the distribution of members and their interests and patterns of behavior based on server log files of the Company or its own research. The purpose is to learn more about its members and provide high-quality service to members. The information from these studies is thoroughly collected and analyzed, but does not contain the information, which can recognize the identification of individual member.
The Company shall not utilize the personal information or provide it to a third party, other companies, or organizations beyond the purpose stipulated in the policy, except for cases where the member’s consent is already obtained or the disclosure of personal information is inevitable for the purpose of taking legal measures due to their violation of the Company’s policy and management regulations, or responding to a request from the relevant governmental institutions. If the Company wishes to provide (or share) additional personal information beyond the designated purpose of the Personal Information Protection Policy, it shall give a notification to the member by means of the User Policy, the Personal Information Protection Policy, electronic mails or a written document about to whom or to which business the information is provided to, the items of personal information to be provided, the purpose of provision of personal information and receive the prior consent from the member.
However, personal information can be provided without the member’s consent according to relevant provisions in the laws in the following cases :
The Company shall provide personal information provided by the Members to the service management CGV Corporation to provide “CJ ONE” integrated Membership Services.
The personal information provided shall be persevered for a period of thirty (30) days after termination of the Services (including the Service cancellation request) unless additional consent has been made.
|The third party||The purpose of usage||Provided personal information||The period of retention and usage|
|Payletter||Payment processing for the purchase of a paid product||ID, item information, purchase order number, biller, payment amount, cell phone number, carrier||Follows “F. The period of retention and the procedures and method of destruction of personal information”|
|CJ Systems||Payment processing for the purchase of a paid product||ID, buyer’s name, item information, transaction number, card number, expiration date, first 2 digits of password number, cell phone number, carrier, telephone number, account number, bank code, pin number of arts gift card, pin number of books gift card||Follows “F. The period of retention and the procedures and method of destruction of personal information|
|Credit card companies||Paid item purchase
(credit card payment)
|ID, transaction number, transaction date, fee amount, buyer’s name, card number, expiration date, first 2 digits of password number||Follows “F. The period of retention and the procedures and method of destruction of personal information|
|Mobilians||Paid item purchase
(payment using cell phone / telephone / arts gift card / books gift card)
|- Common: ID, buyer’s name, transaction number, transaction date, fee amount
- cell phone payment: transaction number, cell phone number, carrier
- telephone payment: transaction number, telephone number
arts gift card payment: arts gift card pin number bookstore gift card payment: books gift card pin number
|Follows “F. The period of retention and the procedures and method of destruction of personal information|
|LG U+||Paid item purchase
(online transfer payment)
|Transaction number, account number, bank code
(If a customer makes a purchase: customer’s name and information regarding the purchased item are additionally disclosed)
|Galaxia||Paid item purchase
(cell phone payment)
|Cell phone number, payment amount, transaction item, ID, name, carrier, purchase order number|
|Danal||Paid item purchase
(cell phone payment)
|Cell phone number, payment amount, payment item, SMS number of authorization, buyer’s company purchase order number, payer name, unique price of transaction., ID|
|CJ CGV||-Website log-in
- Earn and redeem CJ ONE points
-Additional CJ ONE membership services
|Member information: all||Available for 30 days after
cancelling CJ ONE
The Company consigns the handling of personal information necessary for payment and customer service to external company (“consignee”) for the Service as described below.
|Consignment Alliance||Consignment Task||Consignment Areas||Shared Information|
|Clip Service (Corp)||- Reservation service
- Customer information and customer service system
- Shipping agency
|- System for ticket purchase/refund, reservation inquiries, and other services
- Customer service operating system
- Delivery of prizes to event winners
Member information: all
|Customer guidance and CS customer service systems operation||CJ Telenix||Customer service center operation||Membership information, payment information|
|Shipping agency services||T&C International||Delivery of goods for the event||Name, telephone number, address|
|CJ Systems||Customer information, promotion, Event-related services||text message delivery system||ID, mobile phone number|
When personal information becomes obsolete due to the achievement of the purpose of collecting and handling personal information, the Company shall immediately destroy such information
2. However, the personal information of a member can be retained even after the purpose was achieved in exceptional cases required by the Commercial Law or other laws
If members request correction of error in the account information, the Company will not use or provide the personal information to others before such information is modified. In case where the Company already provided the personal information with error to a third party, it will immediately notify the third party of the modified information. However, if there is reasonable ground to refuse a member's access or request for correction of part or all of the personal information, the Company may immediately notify members of such refusal and provide its basis for such refusal.
In the following exceptional cases, however, the Company may refuse members to access or modify the personal information without notice.
Members may anytime retract their consent to the collection, use, and provision of personal information that they provided at the time of signing up membership. Retraction of consent and withdrawal from membership at one of the Company’s websites applies to all of the Company’s websites. When members wish to retract their consent (or withdraw from membership), they can click on the “withdrawal from membership” option on the company's website and directly apply for withdrawal. Or, they may contact the person in charge of managing personal information by phone or electronic mail, and then the Company shall immediately commerce with necessary measures.
The Company manages “cookie” which frequently saves and finds personal information of members.
Cookie is a small text file sent by the server used to run the website or mobile services of the Company to the browser of members and it is saved in the hard disk of members’ devices (PC Smartphone, tablet PC, etc).
Cookie may contain the information of websites that members visited and members’ personal information. Members have the right to choose the installation of cookie. By setting the options on web browsers, members may enable cookies completely request it to ask the consent whenever cookies save data or disable cookies completely so that they are always blocked.
However, if members disabled cookies completely, they might experience some difficulty in fully utilizing the Services.
The personal information gathered through cookie is used in providing customized information tailored to the members’ interest areas, target marketing by analyzing customers’ preferences and interest areas through frequency of access and length of use by Members and non-Members, and customized service through customers’ habits in utilizing the Service, improving the Service tailored to customers’ preferences and posting on bulletin board.
Children under 14 years of age (so called ‘minor’) shall need consent from a legal representative (parent) to apply for membership. The consent may be made by authorization number through a cell phone or an email from the legal representative (parent). Otherwise, a download able form signed by the legal representative (parent) may be mailed or faxed to the customer center.
Company may collect minimum personal information of a legal representative (parent) such as their name and contact information from the minor. The legal representative (parent) may view, correct, and delete the personal information of the minor. For these actions, make a to the legal representative (parent) may click "correction of member information" by himself or herself or request the person in charge of personal information correction, by telephone or email.
Company shall not give or share information of minor with a third party and in the event that a correction is requested by a legal representative (parent), The Company shall not use or supply the information until the correction is made. Minor membership application shall be followed by an authorization by a legal representative (parent) within 10 days. Otherwise, the Information of a minor and a legal representative (parent) shall be deleted immediately consistent with the other terms of this policy.
The Company implements technical and managerial measures for protection of personal information. It also provides its employees with education about personal information protection and does its utmost to prevent the loss from leakage of personal information by limiting the minimum number of employees who can access to the personal information
In managing the personal information, the Company takes the following technical measures to prevent loss, theft, leakage, falsification, or destruction of personal information and to secure the safety of Its member's personal Information :
In order to protect members’ personal information and handle their complaints related to the Company’s use of personal information, the Company designates the relevant department and Personal Information Management Officer as below. If you have any complaints in regards to personal information while using the service, please report it to the Personal Information Management Officer or Personal Information Protection Officer and we will get back to you right away.
Name: Byung-hwi Shin of Digital Media Headquarter
Telephone number: 1566-2226
Name: Sun-Young Na of Digital Media Headquarter
Telephone number: 1566-2226
Contact the person in charge of personal information by means of telephone or electronic mails to discuss or report any invasion of personal information, or report it to the invasion of personal information complaint center of the Korea Internet and Security Agency (KISA), which is the affiliate public organization of the Ministry of Information and Communication
Telephone : (no area code)118 / Website : http://www.118.or.kr
Telephone : 02-580-0533~4 / Website : http://www.eprivacy.or.kr
Telephone : 02-3480-2000 / Website : http://www.spo.go.kr
Telephone : 02-392-0330 / Website : http://www.ctrc.go.kr
This Personal Information Protection Policy may be frequently modified by amendment of relevant laws and government policy and the Company’s internal policy.
In cases where the Personal Information Protection Policy of the Company is amended, the Company notifies customers of the amended policy at the website operated by the Company or by other methods.
If you have any questions in regards to an amendment of the policy, you may ask the personal Information Management Officer or Personal Information Protection Officer or the customer service at the Company’s website.